So when we talk about how AI and robotics are going to transform the financial services industry, we need to be careful.
By putting all our faith in robots, we are overvaluing the analytical side of financial advice and undervaluing its human elements. The FCA is guilty of this too, partly because it is harder to measure the value of human relationships than performance and portfolio management. What’s clear is that, at least for the foreseeable future, AI will augment financial advisers rather than replace them.
Feature first seen in Professional Adviser on 12/06/2018