Operational design and innovation for Financial Services

Our unique brand of consulting is made possible by a deep understanding of the operations that sit behind our clients’ businesses

As people’s lives are transformed by new business models and time-saving new gadgets, customers expect better products and services, quicker and cheaper than ever before. Instant shaming on social media awaits companies who fail to meet these expectations, and financial services companies are like any other in this respect. 

Navigating this landscape while returning a surplus to shareholders requires a deep understanding of operations and the technology that enables them. Operating models need to transform continually to deliver better results while containing costs and remaining compliant with regulations. 

At Altus Consulting, we really get this.  It’s why we only work in Financial Services, why so many of our consultants have joined us from operational or change roles within the sector, and why we have meticulously built models that describe what each type of financial firm does and what they sell. Choose a partner that understands your industry like you do. 


Operational Insights

Successful change starts with a clear understanding of how your business operates today, and how it needs to operate in the future

We are passionate about describing and improving how Financial Services operate. From products and regulation to operations and technology, we have built the most detailed reference models on the market for Insurance, Investments and Banking operations, over nearly two decades. We couple these models with a range of analysis and change techniques that have been engineered to produce repeatable, assured answers to common industry challenges. Our consultants come from the industry, and all contribute to this depth of knowledge. The outcome for our clients is advice and solutions that are based upon a crystal clear understanding of operational reality.

Operating Model Design

Executing on your strategy demands a sharp focus on building the right business capabilities

With any business transformation comes the need to reshape the way the organisation works. Understanding the core capabilities needed to deliver on business objectives is fundamental to getting the new design right. 

Altus brings specialist industry knowledge, engineering rigour and a tried-and-trusted method for building operating models. Uniquely focused on Financial Services, our consultants have all worked in the sector.   

We partner with our clients to understand the nature and maturity of their current capabilities and the desired end state for the business, along the way identifying any current pain points. We then have a clear view of capability gaps and inefficiencies and can set out a practical roadmap to build the processes, technology solutions and teams for an operating model fit for the future. 

Turn your strategy into reality with Altus Consulting.

Why people work with us


Mike Douglas, CS Transformation Director

“Altus gave us the clearest picture we have ever had of our whole operation and a great foundation for building our future business.”

Stuart Tragheim, CEO, Holloway Friendly

“Altus proved to be an excellent business partner and constantly delivered high quality advice against a challenging brief during a period of rapid change. Altus consultants were professional and easy to work with as colleagues on the team. The scope of the project was very broad and their capability model ensured we didn’t waste time on unnecessary developments.”

Key Contacts

Chris McCullam
Investments Director
Jon Dean
Head of Retirement Strategy
Mark Andrews
Insurance Director
Mark McDonald
General Insurance Practice Director
Nicola Flannigan