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Consumer Duty Assessment Tool

A unique benchmarking tool that measures progress and capability against the industry

Our online Consumer Duty self-assessment tool is free to use, enabling FS firms to quickly benchmark themselves against the industry

Consumer Duty is not a cliff-edge piece of regulation. Beyond the implementation deadlines, the Financial Conduct Authority will expect firms to monitor their performance against the Duty and develop an iterative, continuous improvement cycle.   

Undertake an assessment of your Consumer Duty capability against a common industry benchmark, with the Altus Consulting Consumer Duty Self-assessment Tool.  

How are the scores from the Consumer Duty Assessment Tool calculated?

The tool comprises 50+ questions on an organisation’s capability relating to Consumer Duty. The questions have four multiple choice responses, representing a low to high capability related to the question, which facilitates scoring the assessment as a percentage out of 100.

Develop a compliant approach and mature their capabilities

Altus Consulting has been helping clients to develop a compliant approach and mature their capabilities related to Consumer Duty, which is a complex task under the principles and outcomes-based approach. If you want to discuss your results from the Self-assessment tool, or your approach to Consumer Duty, please contact us

Explore Consumer Duty videos

Trusted by some of the most well-known brands in financial services

An independent industry benchmark

60%
The average score based on completed assessments
100+
Firms using the benchmark tool to assess their progress and support their audit
July 2024
The implementation deadline for closed book products
60%
The average score based on completed assessments
100+
Firms using the benchmark tool to assess their progress and support their audit
July 2024
The implementation deadline for closed book products

Key Contacts

Jonathan Warren
Head of Innovation
Kirsty Priddle
Consultant

Related content

Infographic – Consumer Duty, Reflections on Industry Progress
Why the price and value outcome of Consumer Duty is the most difficult
The FCA’s new Consumer Duty: how do you measure up?