In this educational Vlog, our Claims Lead and Senior Consultant Patrick Hayward talks about Claims Transformation in the General Insurance industry.
Patrick addresses the current industry challenges and explains how adapting the claims model in personal lines, building this around the customer and keeping pace with external progress, will enable an insurer to provide a service which wins over existing and new customers, and reduce or maintain a low cost base.
Getting Claims Transformation right is crucial for retaining and winning new customers.
Download our Claims Whitepaper Service Disruption: Next Stop for Claims for further insights.
