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Jonathan Warren

Head of Innovation
Jonathan has been working in Financial Services for over 20 years, with experience across business disciplines, financial sectors, and domains.

He combines knowledge across strategy, operating models, technology and customer experience with innovation, disruption, and a multi-discipline academic background to solve client problem statements. Prior to joining Altus, he worked in the investment platform market across operations, proposition development and delivery of change and transformation.  
The misunderstood customer experience in financial services
The Advice Guidance Boundary Review: Solving the demand-side equation
Infographic – Consumer Duty, Reflections on Industry Progress
How can we measure progress on Consumer Duty?
Getting value from your platform: Thinking outside the tick box
Why the price and value outcome of Consumer Duty is the most difficult
Consumer Duty: start listening
The FCA’s new Consumer Duty: how do you measure up?
The market will decide if we see a four day working week