His appointment follows the appointment Nationwide’s Nicola North as Chair.
North had been acting as Deputy Chair until the departure of Tom McPhail from Hargreaves Lansdown who chaired the Council since 2018.
The Council works to improve the financial resilience of UK consumers through its focus on Financial Guidance, Vulnerable Customers and promoting a Savings Culture amongst young people.
Okell commented: “I have always valued the open and robust discussion of consumer issues in meetings of TISA’s CEPC, and I am delighted to be working with Nicola in leading the group in its efforts. I am particularly pleased that the group remains focussed on improving outcomes, and that I have been able to play a part in providing solutions that have benefitted consumers.”
North added: “I am very pleased to be taking the Chair of the council at such a key time in the progress of its work. The group has always been focussed on delivering tangible benefits for UK consumers and it has been a pleasure to work with committed people from across the industry. Consumer access to meaningful financial guidance, supporting vulnerable people and the need to re-establishing a culture of savings are themes close to my heart and I look forward to helping the council to achieve further successes.”
Altus has been a strong supporter of TISA’s work to enhance consumer experiences when dealing with financial services and developed the Vulnerability Radar to promote good working practices amongst the industry.