The whiplash reforms will clearly lead to savings on third party claim costs, but what should insurers be thinking about in the longer term?
In this paper, we look at the key impacts these changes will have on claims operations, in view of changing in the claimant sector and opportunities to digitalise elements of the process. Ultimately, insurers need to make sure they have the right mechanisms in place now to track developments, respond quickly to behavioural changes and to shape the future model.
