In this white paper, we look at the journey of legal reforms to date, the detail of the forthcoming changes, and identify the key impact areas that an insurer will need to consider when re-shaping its claims model for the post-CLA environment.
Next year, the Civil Liability Act 2018 (CLA) and the anticipated raising of the Small Claims Court limit will bring much-needed change to the legal process for ‘whiplash’ injury claims – a major issue for motor insurers, which have seen a large increase in frequency and average severity over the last 13 years for this type of claim, whilst over the same period the figures for road accidents have been falling.
Timeline for recent changes to the affect personal injury claims, and forthcoming reforms.
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