It applies when you:
- Visit our website
- Contact us for support
- Register to download a whitepaper
- Apply to attend an event
- Contact us regarding recruitment
- Participate in a survey
- Communicate with us about our products or services
Visit our website
When you visit our website aggregated and anonymised data is processed by Google Analytics to help us understand user behaviour in order to measure interest in specific areas and information posted on our site. Altus also uses information collected from cookies and IP addresses to improve the user experience, as described below.
How are cookies used?
A cookie is an element of data that a website can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, thereby giving yourself a chance to decide whether to accept it, or you can refuse all cookies by turning them off in your web browser. If you accept a cookie from the site, you will be permitted access to certain pages of the site without having to log in again each time you visit.
To administer our website and for research purposes, Altus may on occasion use third parties to track and analyse anonymous usage and volume statistical information from our visitors and members. Such information is shared externally only on an anonymous, aggregated basis. These third parties may use persistent cookies to help us to improve the visitor experience, to manage our site content, and to track visitor behaviour.
How are IP addresses used?
Altus logs IP addresses, or the location of computers on the Internet, to help diagnose problems with our server, to administer the site, and to serve the website content you click on.
Contact us for support
When you contact Altus for support we generate a case in our support system and record the details necessary to track and resolve the case and respond to you as quickly as possible. Some statistical analysis may be performed so as to help us improve the usability or our products and assess the support effort of each but no personal information is used in this process.
When contacting Altus for support please do not send any personal data in files or screenshots; should you inadvertently do so we will permanently delete the content and request that you re-send with the personal data suitably obfuscated or removed.
Register to download a whitepaper
When you register to download a whitepaper we retain your contact details so that we can alert you in future when we are publishing content or hosting an event we believe may be of interest to you.
Apply to attend an event
When you apply to attend an Altus event we retain your contact details for administrative purposes to ensure you have all the information you need and that we can alert you should the timing or venue have to change. We may also use your contact details to inform you about future events that you may be interested in.
When you contact us we retain your contact details so that we can alert you in future when we are publishing content or hosting an event we believe may be of interest to you.
Contact us regarding recruitment
When you contact us regarding recruitment we may retain any submitted details including your CV for up to two years.
Participate in a survey
If you participate in a survey, all of our research results are reported as totals or in other aggregated form; no information about you as an individual respondent is made public.
Communicate with us about our products or services
At Altus we strive to maintain excellent relations with both new and existing clients alike, so may contact you to ensure we are meeting your requirements and offering the best service we can. To facilitate this we may record notes of communications with you. Such information is classified client confidential and not shared with any third party.Is information disclosed to third parties?
Is information disclosed to third parties?
Links to third-party sites
Altus has implemented generally accepted standards of technology and operational security in order to protect information from loss, misuse, alteration, or destruction. Only authorised Altus personnel and third party vendors are provided access to this information, and these employees and vendors are required to treat this information as confidential. Despite these precautions, Altus cannot guarantee that unauthorised persons will not obtain access to your information.
Trans-border hosting and transfer of information
Information collected on the site may be transferred from time to time to Altus personnel, or to third parties, located throughout the world, and the site may be viewed and hosted by Altus or its vendors anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. By using the site and submitting such information on it, you voluntarily consent to such trans-border transfer and hosting of such information.
Altus understands the importance of protecting children’s privacy, especially in an on-line environment. The site is not designed for or directed at children 13 years of age or younger, and Altus will not intentionally collect or maintain information about anyone under this age.
Access to personal information
If you wish to know what personal information of yours Altus holds (a “Subject Access Request” under the Data Protection Act 2018) please contact us at Altus Ltd, Queen Square House, Queen Square Place, Bath BA1 2LL or firstname.lastname@example.org.
We will confirm your identity and then:
- Tell you what personal data we hold about you
- Tell you why we are holding it
- Tell you who it could be disclosed to
- If you wish, send you a copy of the information in an intelligible form
Similarly please contact us if you wish us to update or otherwise correct inaccuracies in your personal data.
Changes to this privacy notice
This privacy notice is regularly reviewed and was last updated on 25 March 2019.