With Investment in digital capabilities key for insurers, we have assessed over ‘4000’ Digital insurance journeys and have published insurer rankings since 2015, which has shown significant improvements across the policy lifecycle.
DigitalBar took our previous research and infographics to another level by allowing exclusive access to insurance customer journeys as well as the rankings previously published.
One year on, we have launched our 2021 results for the General Insurance Digital Experience, including our annual Home and Car rankings, plus 6 new Insurance products.
- Short-term Car
Additionally, we have included reference to product specific digital elements, including connected technology, multiple products and more, providing a showcase of an insurer's digital capability for a customer.
What are the major changes deployed by insurers in response to COVID-19? Who are the movers and shakers, and which new brands have entered the rankings? We capture screenshots and customer journey videos, along with digital scoring across the full policy lifecycle.
To find out more, you can access the DigitalBar here.