With almost 20 years of experience in driving transformation in multinational companies across different countries, Paulo has joined Altus to support the organisation on its international expansion journey. He has a record of delivering high-impact transformational programs for the insurance industry, always prioritising the customer-centric approach, and focusing on reaching operational efficiencies. Fluent in 4 languages (English, Spanish, Portuguese, and Japanese), he also holds an MBA and an MSc in Strategy and Leadership from top universities in the USA and the UK.