Vulnerable Customers Training Series
A core focus of the FCA’s guidance paper on Vulnerable Customers is developing the skills and capabilities across organisations to identify and support vulnerable customers.
The Vulnerable Customers Training Series provides financial services organisations with a scalable and cost-effective e-learning solution delivered through a series of online (on-demand) modules.
Altus developed the e-learning solution based on its close involvement with industry efforts to improve the treatment of vulnerable customers over many years. It combines expertise from across the industry and in-depth knowledge of the regulation.