Vulnerable customers & the invisible challenge to FS firms

Vulnerable customers & the invisible challenge to FS firms

The issue of vulnerable customers has been on the agenda for a number of years, but only now is it starting to get the attention it deserves.

With the FCA’s 2019/20 Business Plan stating that ‘ensuring the financial needs of vulnerable customers are met’ is a priority for the year ahead, Jonathan Warren discusses the challenges currently being faced by firms when it comes to identifying and supporting vulnerable customers.

This article was first published in Actuarial Post May 2019.

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