Shooting for the moon: a journey towards better retirement outcomes
Consumer Duty and Value for Money are moving consumer outcomes to the heart of the industry, forcing firms to re-evaluate how they approach their data governance, strategy and analysis.
In this whitepaper, we explore the impact of this shift on both organisation and proposition design and provide an in-depth analysis into the latest initiatives – Value for Money (VfM) in DC pensions, Pensions Dashboards and the Consumer Duty – in the Regulators’ attempt to deliver a truly mass market pensions system designed to deliver good outcomes for all.
We take a closer look at
- How we got here
- What are the key challenges that remain
- What does the future hold
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I like the unified narrative of the Consumer Duty which puts the consumer at its heart, because anything that starts with this is much easier for firms to align with. It is much more powerful an articulation than one based around the prevention of harm because it is much stronger in terms of its impact on the business case.
Kim Gubler
Chair, The Pensions Administration Standards Association