Patrick Hayward
Impacts of COVID-19 on Insurance Businesses
Written by Patrick Hayward on
The complexity and scale of recent events has meant that developing a clear view of the impacts represents a real challenge for UK insurers.

There has been a seismic effort to date to move front-line and support teams from offices to home-working and implement business continuity plans. As the dust begins to settle from the initial operational impact, there will be a need for a structured approach to understanding and responding to the lower-level impacts across the business, from claims management through to policy administration, managing broker relationships and updating products and underwriting rules.

In our analysis, we focus on how COVID-19 will shape immediate response plans and take a longer term view of what this will mean for the industry, breaking this information down into the key capabilities that enable an insurer to do business.


Click here to read our analysis

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