A Vulnerability Travelcard for the Financial Services Industry

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We have been closely involved with industry efforts to improve the treatment of vulnerable customers for a number of years.

Finalised before the FCA’s Final Guidance was published on 23rd February, this whitepaper gathers a collection of some of the most interesting facts and insight that were discussed during the Vulnerable Customers Webinar Series we hosted in 2020.

You can download the PDF below.

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Altus Consulting was acquired by Accenture on March 4, 2025.