AEGON

Outsourcing: Getting the shape right
“The Altus Framework gave us a great head-start to scope and explore outsource options. The Altus consultants hit the ground running and added real value in a very short time ”
Head of Customer Services

When Aegon made the decision to outsource the servicing of its protection business, it was faced with the complex challenge of shaping that outsourced service to be self-contained whilst still ensuring the smooth flow of processing with retained functions.