UK Financial Services specialist consultancy Altus has combined expertise from across the industry and in-depth knowledge of the regulation to develop an exclusive e-learning solution, which SJP will be adopting. The training, which is delivered through a series of online (on-demand) modules, will provide the SJP employees and Partnership with a comprehensive understanding of how they can identify and support clients who are coping with characteristics of vulnerability.
Altus Head of Innovation, Jonathan Warren says: “We are delighted to have the opportunity to work with such a prestigious partner as SJP and to roll out our Vulnerable Customers training series across their business.
“Vulnerable Customers must remain at the forefront of the industry’s mind, and with a 2023 deadline set by the FCA, financial services providers must act now. With our exclusive training series, we are proud to provide the industry with a scalable and cost-effective solution that can be hosted on their learning and management system, bringing together thinking and experience across regulation and industry practice.”
Edward Grant, director responsible for professional development and advice policy at St. James's Place, comments:: “A core focus of the FCA’s guidance paper on Vulnerable Customers is developing the skills and capability of staff. We have embraced the responsibility through a comprehensive package of support and awareness, including working with charities and third parties who bring insights to support better client outcomes. The Altus e-learning modules are market leading and we are excited to be incorporating them into our comprehensive suite of learning.”