TISA Vulnerability Conference
Jonathan Warren is confirmed as one of the speakers at the TISA Vulnerability Conference

The Financial Conduct Authority (FCA) published guidance in July 2019 to ensure consistency of outcomes for vulnerable consumers, regardless of the sector in which a firm operates. The Financial Lives Survey showed that 50% of UK adults display one or more characteristics of vulnerability.

This Conference will provide insight into:

  • What the regulator expects of financial firms and how it views the fair treatment of vulnerable people
  • What charities specialising in support for vulnerable people can teach us about their needs and expectations
  • What new tools are available to financial firms to support the assessment and improvement of culture, processes, and practice
  • What progress has been made by firms to date, and what can be learned from it
  • What can be learned from other industries experience with vulnerable customers
  • How customer vulnerability and financial exclusion is viewed in Westminster

More information about the Vulnerability Conference is available on the TISA's website.

Subscribe to Altus updates

Don’t miss out on news and future events from Altus.