What was your background before joining Altus?
I came from Customer Services within the Financial Services Industry (mainly Pensions & saving products). A number of roles from administrator to managing different customer services teams (transfers, authorisation, and new business).
What attracted you to Altus?
I worked with Altus for some time before joining. Whoever I dealt with was welcoming and always willing to help find solutions. More generally for Altus, their presence, knowledge and support to the financial service industry (specifically transfers for me at the time) were second to none - they wanted to improve the overall industry process to force better outcomes for underlying clients.
Tell us a bit about your team.
They're fantastic and very supportive. I came with a different background to most however, where my knowledge is not as strong, they have always been on hand to help and train me accordingly. I have come on leaps and bounds in my technical knowledge since i have joined and its very much down to the people around me.
What do you do in your role?
There is such a wide variety of tasks I undertake. From client meetings, assessing their needs and producing the supporting documentation to the investigation of new potential products, holding user group sessions for our existing customers, attending and speaking at industry specific conferences.
What do you enjoy about working here?
Having come from a large corporation, I've loved being able to influence the company at all levels. Although there is obviously processes in place, its nice to be able to deal with the decision makers directly rather than having to go through X amount of hurdles to just have a conversation.
How has your role changed since being here?
I started as a BA and have since been promoted to Product Manager.
What has made you stay?
The working environment they've created, the people we work with and the overall support I feel I get as an employee.