Integrating AI into the life and pensions journey
The sleepy world of Life and Pensions awakens, AI bots trained with UK L&P skills... Who knows where it might take us but one thing's for sure it's going to be a fascinating journey.
Will Watling, Life and Pensions Director writes "only in the last 18-24 months though, have I seen the sleepy world of life and pensions (L&P) really start to realise how digital omnichannel delivery, artificial intelligence (AI), natural language processing (NLP), optical character recognition (OCR) and importantly L&P specifically skilled bots can actually transform our business for the better."
As one of the AI providers we work with says, we're now tackling the ‘last mile problem' i.e. applying all these incredible capabilities to real-world UK L&P specific challenges.