There is no shortage of methods in the world of operational efficiency. Lean, Six-Sigma, Kaizen, 5S all offer to dramatically improve the performance of your business processing. Having used several of them, Altus can vouch for many of the efficiency claims but we also know there is an important missing ingredient; the big picture.


Altus provided us with the structure and visibility we needed when embarking on a complex, large-scale transformation. Their knowledge, models and approach enabled us to shape our change agenda and gave me the information I needed to make key decisions. Altus have people I can trust to understand the big issues, and I can always rely on them to get the job done.
Old Mutual Wealth

Our approach to improving Operations is underpinned by broad industry models which enable us to consider the whole of an operation from multiple perspectives. In this way we can ensure that operational change projects don’t simply put out fires in one corner of the business only to light them in another.

There’s no such thing as a “typical” assignment but here are some examples of project successes:

  • CS Efficiency programme design
  • Box Management operations review
  • Insurance outsourcing feasibility
  • Fund factsheet remediation
  • E2E Protection process design
  • Wrap Platform process architecture
  • Protection Outsourcing design
  • Corporate Claims Process redesign
  • BPMN Process training

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