Written by Jonathan Warren on 07 August 2018
Concerns about robo-advice are lapsing amongst financial advisers, but financial service providers should not entirely dismiss the risks posed by robo. Whilst the willingness of customers to invest through robo-advisers is currently outweighed by a preference for human interaction during the digital advice process, the projected growth rate of fourth industrial revolution technology is cause for vigilance.
A number of macro factors, such as the inter-generational wealth transfer to a generation more actively engaged with automation, and the extensive evolution of technological capability, risks reducing human input in advice in as little as a decade. Financial services firms should be prepared for distinctive changes in the everyday life when these technologies are operating at their peak.
Improving treatment of vulnerable customers
Written by Sam Turner on 14 March 2019
The financial services industry is lagging when it comes to identifying and servicing vulnerable customers, putting them at risk of both regulatory and reputational damage. While some businesses seem to be making progress – writing vulnerable customer policies, training staff and adopting front-line techniques – there is still a lot to be done.
Altus Consulting joins Insurtech UK as consultancy partner
Written by Mark Andrews on 12 March 2019
Altus Consulting, a leading financial services consultancy, has officially become a partner of Insurtech UK, joining the first wave of associate members and partnership sign-ups of 2019. With the aim of becoming the definitive voice of the InsurTech community in the UK, the alliance has welcomed over 40 InsurTech start-ups since its launch in November 2018.