Written by Mark Andrews on 04 December 2018
Altus’ updated General Insurance Digital rankings have been released for 2018, which focus on the major providers in the Home and Car Insurance markets.
In the Home Insurance industry, Aviva still comes out on top, with plenty of movement across the board. When it comes to Car Insurance, Aviva and Quotemehappy.com take first and second place.
The overall findings reveal that significant investment has been made in improving digital capabilities since our previous research in 2017. Insurers are focused on customer retention, as well as in improving their mobile compatibility and renewals and claims processes.
Improving treatment of vulnerable customers
Written by Sam Turner on 14 March 2019
The financial services industry is lagging when it comes to identifying and servicing vulnerable customers, putting them at risk of both regulatory and reputational damage. While some businesses seem to be making progress – writing vulnerable customer policies, training staff and adopting front-line techniques – there is still a lot to be done.
Altus Consulting joins Insurtech UK as consultancy partner
Written by Mark Andrews on 12 March 2019
Altus Consulting, a leading financial services consultancy, has officially become a partner of Insurtech UK, joining the first wave of associate members and partnership sign-ups of 2019. With the aim of becoming the definitive voice of the InsurTech community in the UK, the alliance has welcomed over 40 InsurTech start-ups since its launch in November 2018.