response to CP14/11

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With the release of its consultation paper CP14-11, the FCA has recommended that the guidance provider asks consumers for a raft of information about their pension arrangements, personal circumstances and financial objectives. However, Altus Consulting claims that the average consumer will have had around 11 different employments in their lifetime and therefore collating this information about a potentially high number of pension arrangements during a guidance session would leave little time for the delivery of actual consumer guidance.  Experts at Altus Consulting have said that collecting this information electronically in advance of the guidance session would be the key to addressing this problem.