LV= Surveying a System Landscape

Consider the complexity of generations of product design tweaks, regulatory rule changes and the odd merger and acquisition, against a background of rapidly-ageing technology, ever-tightening cost margins and increasing demand for customer self-service. How does a life office see its way through the issues and start to see the wood for the trees? It’s a common industry issue and LV= bravely faced it head on – trying to see a bigger picture for the future of their business.