Lloyds Banking Group - Capability Modelling for GI

When two major general insurers managing several million policies each are involved in a corporate merger, surely there must be major opportunities to find synergy and economies of scale?

Well yes, but identifying those opportunities required a clear understanding of two different and complex operations. Both sides had localised expertise in their own business and systems landscapes with varying degrees of maturity in describing these. But neither had previously needed to explain the big picture to an external audience. Not surprisingly, when they began to look at integration options, it was difficult to compare the different views or to be sure that everything had been covered.