Friends Life Connecting Principles to Process

Making the connection between business ideas and operational reality is precisely where Altus add most value with our engineering approach to business architecture. What Friends Provident needed were clear logical models to define and govern the work of the projects in line with the operating model (which Altus had previously helped to develop). With the focus on organisation and business process, our tried and tested four phase method for process change (Figure 1) provided a ready-made tool for delivery.