Case Studies

In the following case studies, Altus customers share their experiences of working with Altus Consulting.

  • Aegon

    Operational Efficiency: More for Less

    As one of the largest insurers in Europe AEGON is continually looking for ways to make its scale count. In recent times the focus in the UK has moved to efficiency with a concerted attempt to tackle some of the duplication and inconsistency that often creeps into large organisations over time.

    Outsourcing: Getting the shape right

    When Aegon made the decision to outsource the servicing of its protection business, it was faced with the complex challenge of shaping that outsourced service to be self-contained whilst still ensuring the smooth flow of processing with retained functions.

  • Alliance Trust

    Alliance Trust Savings Fast Forward

    With a reputation for excellent service and a flat fee structure Alliance Trust Savings (ATS) has long been popular with direct investors. With the advent of RDR, their radical pricing model attracted a wave of interest from advisers and Alliance Trust Savings duly added an advisory option. Demand for the new service was extraordinary but rapidly swelling adviser numbers soon presented a new challenge to the business of expanding their platform capabilities and doing so at great pace.

  • Ascentric

    Building on Success

    Ascentric has always been at the leading edge of platform development. An early pioneer of the wrap account concept, Ascentric was among the first to introduce ETFs to its platform and still leads the pack on model portfolios. Innovation has brought impressive results with over £7bn of assets now invested via a platform which unlike most is operating profitably.

  • Legal & General

    Legal & General - Don't worry, be API

    As one of the leading General Insurance brands in the UK, Legal and General (L&G) was looking to capitalise on its reputation and deliver on some bold thinking from the senior IT leadership team. With a multi award-winning SmartQuote home proposition already live in the market, the question was where to take this next?

    Legal & General Strategic Review

    Given the complexity of the problem at hand, Legal & General needed confidence that Altus could deliver the required Roadmap. A clear and demonstrable method for discovering the underlying issues and a deep dive across the landscape would give Legal & General the tools to drive out future success.

  • Liberty Group

    Liberty Group: Meeting the challenge of South Africa’s RDR

    With South Africa’s Retail Distribution Review (RDR) taking effect in 2017, LISPs (Linked Investment Service Providers; platforms to the rest of the world) in South Africa are facing a shake-up. Combined with other legislative changes on the horizon in South Africa, including the delayed changes to the rules for pension and provident funds, platforms face a period of significant change.

  • Lloyds Banking Group

    Capability Modelling for GI: A solid foundation for integration

    When two major general insurers managing several million policies each are involved in a corporate merger, surely there must be major opportunities to find synergy and economies of scale?

    Integrate... and then innovate

    The integration programme following the merger of Lloyd’s TSB and HBOS was reported to be the largest IT transformation in European banking history. Having successfully completed it, Lloyds Banking Group then had to focus on delivering a strategy for the next 5 years.

  • LV

    LV = Insurer Hosted Pricing

    Against the backdrop of a significant transformation programme introducing a new insurance technology stack, LV= took the opportunity to radically transform their approach to pricing too.

    LV = Foundations for Growth

    With ambitious plans to be a top 5 insurer in their chosen markets, the business was preparing for the next stage of its already impressive growth story.

  • NFU Mutual

    Journey into the Unknown

    Founded by 7 farmers in 1910, today NFU Mutual has over 300 branches nationwide and continues to go from strength to strength. With local agents providing a personalised service for their 900,000 customers, NFUM have a dominant market share and combined operating ratio and retention rates that are the envy of their peers.

  • Novia

    Fine tuning the outsource engine

    When you do something new, it’s always a good idea to get help from someone who’s done it before. So when one large insurer decided to launch a new platform, it made perfect sense to turn to Novia who had been running their own platform for several years. With Novia’s help, the new platform was open for business in just 8 months.

  • Santander


    Step one was to help Santander quickly get to grips with the platform supplier landscape and select the right technology partner. With our well proven model of platform operations we swiftly established an operating framework which met the bank’s unique needs and narrowed the list of potential suppliers down to just three.