Why hasn’t my gadget claim been settled in 3 seconds?
Wednesday 31 January 2018
I fondly remember January 01, 2017, as Lemonade announced setting the world record for the fastest claim. I was so impressed by A.I. Jim, Lemonade’s claim bot, that I recounted this #Insurtech triumph to many senior executives over the coming days. I less fondly remember January 01, 2018, as my own claim form for my lost Apple Watch still had to be posted to the insurer. The claim had occurred a month earlier during a flight connection at the beginning of my holiday. Since the incident, I sought to understand my conflicting perspectives; insurance professional and claimant because my own gadget claim experience seems flawed, but I can kind of understand why.