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Altus Business Systems director Ben Cocks says that the new Lifetime Isa reporting requirements will use new technology that will give real-time responses and updated authentication processes, which will be a significant change from the format for current Isas.
Expert view: Industry needs to decide who pays
Forget about robos and chatbots – these are just the froth on the crest of a much bigger wave of technology change sweeping through financial services.
One of the first areas we looked at was the time it takes to complete a portfolio transfer from initiating the transfer to when the ceding party says the transfer is complete. The results are quite interesting.
I typically write about the exciting world of investment platforms, hidden fees and treating the customer right, but a recent regulation change and my own, everyday experiences of the general insurance industry got me thinking…